Saralya House Privacy Policy

This Privacy Policy explains how Saralya House, owned and operated by John and Heather Bacon (“we,” “us,” or “our”), collects, uses, and protects your personal information when you use our website, Saralya.com, and submit a Residency Application.

We handle your information with the same commitment to Honesty and Easiness that defines the Saralya experience.

1. Information We Collect

We collect information to manage your application, process bookings, and maintain the integrity of the Saralya Sanctuary community.

A. Information You Provide Directly

This information is collected when you use our Gravity Form Residency Application or contact us directly via WhatsApp/Telegram:

Identity & Contact Data: Name, email address, phone numbers (including WhatsApp/Telegram).
Booking Details: Requested check-in/check-out dates, number of guests, and specific trip type (e.g., Short-Term Basecamp, Long-Term Residency).
Vetting Data: Your stated Purpose of Visit and confirmation of the Community Agreement. This is used to ensure compatibility with our co-living environment.
Financial Data: Payment details when securing a booking (processed via secure, third-party payment providers; we do not store your full card details).

B. Automated Data Collection

When you visit Saralya.com, we collect general, non-personal data:

Cookies and Tracking: We use standard website cookies to track visitor activity, manage website functions, and analyze traffic patterns (via tools like Google Analytics). This helps us improve the user experience (Cognitive Ease).
Technical Data: IP address, browser type, operating system, and referral sources.

2. How We Use Your Information

We use your data for the following essential purposes:

2.1 Residency Vetting and Booking: To personally review your application, determine room availability, assess community fit (as per our Terms of Service), and finalize your reservation. 2.2 Communication: To respond to your inquiries, send you booking confirmations, and provide essential details (like The Saralya Master Key access). 2.3 Service Enhancement: To analyze which areas of our website and services are most successful, helping us refine the Superhost experience. 2.4 High-Value Upsells: To communicate relevant services you may be interested in, such as Sacred Vow Packages or scooter rental offers, based on your trip type. 2.5 Security: To maintain the security of our website and prevent fraudulent transactions.

3. Sharing Your Data

We will never sell or rent your personal data to third parties. We only share data when strictly necessary to provide the service you requested:

Payment Processors: To securely process your booking payments.
Local Partners: If you book a service directly through us (e.g., a Sacred Vow Package), we share only the necessary contact details with the vetted local vendor (e.g., the photographer or monastery contact) to fulfill the service.

4. Cookies and Your Choices

A cookie is a small file placed on your device. You have full control over cookie usage:

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our website may not function correctly without cookies.
We use cookies primarily to understand traffic and improve functionality.

5. Your Rights and Contact

You have the right to access, update, or request the deletion of your personal information held by us.

Contact Us: If you have any questions or requests regarding your personal data, please contact the owners, John and Heather Bacon, directly.

Email: [Placeholder: Enter Your Official Saralya Email Here] Address: Saralya House, Siem Reap, Cambodia

We are committed to resolving any privacy concerns quickly and transparently.